At Midland Solicitors, we provide personal expert and effective representation, Our passion for achieving positive outcomes for our clients remain our driving force.
We understand the distress and challenges that come with resolving disputes be it in family matters, work-related and other form of disputes even challenging Immigration decisions and filing the right applications for Leave to remain in the UK. We offer continuous support to our clients through the required processes.
We adopt a pragmatic approach in the assessment of a client’s case and will provide honest advice on the prospect of success so a client will have a clear understanding of what to expect and make an informed decision.
Complaints handling policy
We are confident and committed to providing high quality service in all respects. If you have any problem with the service, we have provided for you then please let us know by raising it first with your solicitor or paralegal working with you / handling your matter. If he/she does not resolve the problem to your satisfaction then please contact the Principal solicitor, by sending an email to us or letter to our address and addressed to the attention of the Principal Solicitor. We will try to resolve such problem quickly through an internal complaints handling system which we operate to help us resolve the problem between ourselves.
If for any reason we are unable to resolve the problem between us, then we are regulated by the Solicitor’s Regulation Authority (SRA) who also provide complaints and redress scheme. The SRA can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing money or treating you unfairly because of your age, disability or other characteristics.
If you are not satisfied with the handling of your complaint or we have been unable to resolve the complaints. You can notify the Legal Ombudsman at P O Box 6806 Wolverhampton, WV1 9WJ or telephone number 03005550333 to consider the complaint. Their website for more information contact them at www.legalombudsman.org.uk or by email at firstname.lastname@example.org
Usually, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within a year of the act or omission about which you are complaining occurring or you becoming aware of it.
If your situation cloud your judgments, call us so we can help